Technology

Information on Chromebook support, obtaining a hotspot and internet access, and the MPS Parent Portal are listed below.

For general support and further assistance, reach out directly to your child’s school or the MPS Technology Support Center at tsc@milwaukee.k12.wi.us or 414-438-3400.

Chromebook Support

If your child’s Chromebook is not working properly, do not try to repair it yourself. Email the MPS Technology Support Center at tsc@milwaukee.k12.wi.us immediately.

Please include a phone number, school name, student name and ID number, and description of the problem in the email so we can contact you.

Connect a Chromebook to Wi-Fi

Watch the Connecting a Chromebook to Wi-Fi video for step-by-step instructions for connecting your child’s Chromebook to the internet.

Caring for Your Chromebook

Review the Caring for Your Chromebook video and read MPS Best Practices for Handling Chromebooks to ensure your child’s Chromebook continues to operate as expected.

Please also refer to the handout below.

Download the Caring for Your Chromebook Flyer

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Online Safety

Because children are spending several hours each day online, it is important to ensure that they are safe. Please download the online safety flyer for more information.

Download the Online Safety Flyer

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Hotspot and Internet Access

Wi-Fi Hotspot

If you need to request a Wi-Fi Hotspot for your child, please contact your child’s school or send an email to internetaccess@milwaukee.k12.wi.us.

Internet Access

Visit the Internet Resources for Families webpage for assistance with obtaining internet access.

Parent Portal Technical Support

Live Parent Portal (Infinite Campus) support is available from 8:30 A.M. to 4:30 P.M., Monday through Friday.

Recover a username or password

To recover a username/password, parents/guardians should email parentportal@milwaukee.k12.wi.us. Include the parent/guardian name, child’s name, birth date, and a contact number.

If you do not receive a phone call or email within 24 hours, please call (414) 475-8159 for further assistance.

Set up a new Parent Portal Account

For assistance with setting up a new Parent Portal account, parents/guardians may call (414) 475-8159 or email parentportal@milwaukee.k12.wi.us.