Technology
Students returning to in-person learning are being asked to leave their Chromebooks at home. A device will be provided to students while at school.
Information on Chromebook support, obtaining a hotspot and internet access, and the MPS Parent Portal are listed below.
For general support and further assistance, reach out directly to your child’s school or the MPS Technology Support Center at tsc@milwaukee.k12.wi.us or 414-438-3400.
If your child’s Chromebook is not working properly, do not try to repair it yourself. Email the MPS Technology Support Center at tsc@milwaukee.k12.wi.us immediately.
Please include a phone number, school name, student name and ID number, and description of the problem in the email so we can contact you.
Distribution for Chromebooks has ended. If your child is in need of a Chromebook, please contact your child’s school for next steps.
Watch the Connecting a Chromebook to Wi-Fi video for step-by-step instructions for connecting your child’s Chromebook to the internet.
Review the Caring for Your Chromebook video and read MPS Best Practices for Handling Chromebooks to ensure your child’s Chromebook continues to operate as expected.
Please also refer to the handout below.
Download the Caring for Your Chromebook Flyer
Arabic | Burmese | English | Hmong | Karen | Rohingya | Somali | Spanish
Because children are spending several hours each day online, it is important to ensure that they are safe. Please download the online safety flyer for more information.
Download the Online Safety Flyer
Arabic | Burmese | English | Hmong | Karen | Rohingya | Somali | Spanish
Wi-Fi Hotspot
If you need to request a Wi-Fi Hotspot for your child, please contact your child’s school or send an email to internetaccess@milwaukee.k12.wi.us.
Internet Access
Visit the Internet Resources for Families webpage for assistance with obtaining internet access.
Live Parent Portal (Infinite Campus) support is available from 8:30 A.M. to 4:30 P.M., Monday through Friday.
Recover a username or password
To recover a username/password, parents/guardians should email parentportal@milwaukee.k12.wi.us. Include the parent/guardian name, child’s name, birth date, and a contact number.
If you do not receive a phone call or email within 24 hours, please call (414) 475-8159 for further assistance.
Set up a new Parent Portal Account
For assistance with setting up a new Parent Portal account, parents/guardians may call (414) 475-8159 or email parentportal@milwaukee.k12.wi.us.